Delivery Information
Welcome to Our Store
Everything you order at Eternify is made especially for you.
Shipping Methods
* Business days only, excluding weekends and public holidays
* Prices include tax
Additional Information
Please note that all personalized products require 3-4 business days for customization before they are shipped.
International Routing Information
Our manufacturing facilities are located outside the United States. Consequently, packages take different routes through various European locations. This happens because of the complexities of international shipping logistics, including things like cargo flights and operational needs. This process is in place to make sure your order arrives safely and on time at its final destination.
International Shipping
* Business days only, excluding weekends and public holidays
* Based on your location, additional taxes may apply. Refer to Duties and Taxes for more information.
Tracking Notification
An email with the tracking number will be sent to you as soon as your order is shipped. We will also keep you updated with the latest tracking updates via email so please monitor closely. Please allow 2-5 days for the carrier to scan your package into their system. If your tracking number isn't getting any updates within the standard time frame above, please contact our Customer Support. We will help you locate your order.
You may choose standard shipping or express shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery (especially orders that are shipped from China), tracking may not be available every step of the way.
In most cases, your order will be delivered within the estimated time of delivery (Photo attached). However, the actual delivery date may be affected by flight arrangements, weather conditions, high order volume during sales seasons and other external factors. P
Shipping Address
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
USPS might deliver your order to your P.O Boxes, but for other carriers which don't deliver to such location, they normally will leave the package at spots such as front porch/door and garage. Please make sure to retrieve your package promptly to avoid mail theft. Orders that are lost due to mail theft won't be compensated by us.
Order marked delivered yet not received
If your package has not been delivered for a long time or your tracking information shows that your package has been delivered but you have not received it, please contact our Customer Support immediately.
Contact Us
For any questions or assistance:
- Email: support@eternify.com
- Customer Support Hours: Monday–Friday, 9 AM–5 PM (Paris Time, CET)