Contact information

Eternify by AOF RETAIL LLC

We are here to help you!

At Eternify, we value each customer and are always available to answer your questions, provide support, and ensure your experience is exceptional. Contact us through the channels below.

Customer Support

Email: support@byeternify.com

Our support team is ready to help you with:

  • Order questions
  • Personalization assistance
  • Shipping tracking
  • Product issues
  • Returns and refunds
  • Any other questions related to our services

Response Time: We respond to all emails within 24-48 business hours.

Company Information

Legal Name: AOF RETAIL LLC

Business Name: Eternify

Year Founded: 2021

Physical Address

AOF RETAIL LLC

1209 Mountain Road Pl NE Ste R

Albuquerque, NM 87110

United States of America

Business Hours

Our email support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM (Pacific Standard Time - PST)
  • Saturday and Sunday: Closed (emails will be answered on the next business day)

Note: During holidays, response time may be slightly longer. We appreciate your understanding.

What You Can Expect From Us

  • Quick Responses: Committed to responding within 24-48 hours
  • Personalized Support: Each customer receives dedicated attention
  • Effective Solutions: We work to resolve any issue quickly
  • Clear Communication: We keep you informed at each step

Tips for Efficient Contact

So we can help you more quickly, when contacting us by email, please include:

  • Order Number: If your question is about a specific order
  • Photos: If the product has any problem or defect
  • Detailed Description: The more information you provide, the faster we can help
  • Your Preferences: If you prefer replacement or refund (when applicable)

Related Policies

For more information about our services, please refer to:

  • Return and Refund Policy
  • Shipping and Delivery Policy
  • Privacy Policy
  • Terms of Service

Feedback and Suggestions

We love hearing from our customers! If you have suggestions, comments, or would like to share your experience with Eternify, send us an email. Your feedback helps us continually improve and offer even better products and services.

Over 100,000 Happy Families Around the World

Join our global community of satisfied customers who have eternized their most precious memories with Eternify.

Last Updated: February 2026

Eternify - We're Here For You