Shipping policy

Shipping Policy

Restavelle delivers comfort essentials to the countries available at checkout. We currently accept orders for the United States, United Kingdom, Ireland, Germany and Australia.

Shipping costs and timing

Available shipping methods and charges are displayed at checkout for your address. Any delivery estimates are estimates rather than guaranteed arrival dates. Processing and transit times may vary by product, destination, customs and carrier. If you need your order by a particular date, contact us before ordering so we can help you check the available information.

Tracking your order

Once your order has been dispatched, we will send a shipping confirmation with tracking information when available. Tracking updates can take time to appear in the carrier system.

Customs and import charges

International orders may be subject to import duties, taxes or carrier fees. Any amounts collected by us will be shown at checkout. Charges assessed by your local authorities or carrier may be payable by the recipient unless stated otherwise.

Delayed, missing or damaged deliveries

Contact us with your order number if your delivery is delayed, missing or damaged. We will investigate with the carrier and help resolve the issue. Where a shipment is confirmed lost, we will offer a refund or replacement. Your rights under applicable consumer law are not affected.

Your delivery address

Please check your address carefully before placing your order. Contact us promptly if a correction is needed. We will try to help, but changes may not be possible after dispatch. If an order is returned because the address supplied was incorrect, additional delivery costs may apply where permitted by law.

Contact

For delivery questions, use our contact form and include your country and order number, if you have one.